Sovereign AI transformation of DWP Universal Credit — the UK's largest welfare programme serving 6.2M+ households. Audit-grade. Signed. UK-sovereign.
DWP's digital delivery arm managing the UC Full Service platform, journal, and claimant-facing services. 6.2M+ households. £72B+ annual payments.
80+ service centres processing claims, changes of circumstance, and dispute resolution. 27,000+ work coaches managing UC claimant journeys.
DWP's counter-fraud operation targeting the £8.3B annual UC fraud and error rate. AI-assisted overpayment detection and prevention.
Monthly payment calculation and distribution engine. HMRC RTI integration for real-time earnings. Third-party deduction management.
GOV.UK One Login integration for claimant identity. DWP CIS (Customer Information System) verification. Third-party data matching.
Work Capability Assessment process for health-related UC components. ESA/PIP crossover management. AI-assisted decision support.
Childcare cost verification and payment management. HMRC Tax-Free Childcare crossover. Provider registration and claims.
LHA (Local Housing Allowance) calculations. Direct payment to landlords. Housing cost verification and UC housing element management.
Managed migration from legacy benefits (ESA, JSA, HB, WTC) to UC. Migration notice generation and deadline management.
Internal audit of UC processes. NAO value-for-money reviews. PAC scrutiny and compliance evidence generation.
Parliamentary oversight of UC operations. Select committee evidence and inquiry responses. Ministerial correspondence.
Real-Time Information earnings data. Identity verification. Housing ownership checks. Third-party data integration backbone.
End-to-end audit trail from initial claim through assessment, payment, review, and closure. Every decision point signed, timestamped, and immutably anchored. Covers 6.2M+ households.
Governed AI models for UC overpayment and fraud detection. Bias testing across protected characteristics. Explainable decision support. £8.3B annual fraud target.
AI-assisted work coach journal analysis. Claimant engagement pattern recognition. Sanction risk assessment with HITL override. 27,000+ work coaches.
Governed WCA decision support. Bias detection across disability categories. Explainable AI for benefit entitlement decisions. Appeals reduction through quality evidence.
Managed migration notification automation. Legacy benefit transition compliance tracking. Deadline management with vulnerability safeguards. 2.6M+ remaining legacy claims.
HMRC RTI data matching automation. PAYE/SE earnings reconciliation. Overpayment prevention through real-time earnings monitoring. 95%+ matching accuracy target.
Automated LHA compliance checking. Landlord verification and direct payment management. Tenancy fraud detection. Cross-referencing with Land Registry and council tax data.
Automated evidence generation for Select Committee inquiries. Performance metrics transparency. Ministerial correspondence response quality. NAO audit readiness.
UC claim state machine analysis. Journal entry sentiment analysis. Claim journey mapping. Decision point audit trail generation.
AI governance for UC fraud models. Bias testing framework. Explainability scoring. Overpayment pattern analysis with audit trail.
HMRC RTI integration governance. Real-time earnings matching audit. PAYE/SE reconciliation compliance. Overpayment prevention evidence.
Work Capability Assessment AI governance. Disability bias detection. Decision quality scoring. Appeals outcome analysis.
Legacy benefit migration tracking. Vulnerability safeguard compliance. Deadline management audit. Cross-benefit transition evidence.
Select Committee evidence generation. Performance metrics transparency. Ministerial response quality assurance. NAO audit readiness scoring.
Primary buyer. UC platform owner. Budget authority for UC digital services. Contact via UCDS leadership.
Policy direction for UC reform. Managed migration mandate. Work programme requirements. Contact via private office.
Value-for-money assessments of UC. Fraud and error measurement. Compliance oversight. Contact via NAO DWP team.
Scrutiny of UC operations. Inquiry evidence. Ministerial accountability. Contact via Committee Clerk.